If the problem persists, please contact our Technical Support and provide them with your iLok User ID and the serial number of your dongle, which can be found via Show Details in iLok License Manager as shown in the screenshots below. If you feel your iLok dongle is not working properly, please contact iLok and submit an RMA here. Right-click your dongle and select Synchronize.If the problem persists, you can sync and repair your iLok dongle (make sure that you only have one iLok dongle plugged into your computer before beginning): Drag and drop the license from the Available Licenses view to your iLok dongle.Right-click the license and select Deactivate.Locate and select your iLok dongle in the left sidebar.The first thing you should try is deactivating then reactivating the license on your iLok dongle: Activation to a computer, the iLok USB Smart Key, or the iLok Cloud, requires an Internet connection. With the iLok License Manager, you can move your licenses to where they are the most convenient for you.

Some publishers allow computer or iLok Cloud activations. Please first make sure that your iLok dongle is properly plugged into your computer (avoid non-powered USB hubs) and that it is consistently lit (not blinking). All iLok enabled licenses can be activated to the iLok USB Smart Key.

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